August 28, 2018
I’d like to talk with you about customers.
This is something I preach but I don’t do. It’s one of my biggest challenges.
If you’re like me and most people, you see customers and other people as tools. As numbers, metrics. You seem them as entitled brats impossible to deal with, irrational, want only free stuff, don’t want to pay for shit and are the obstacle between you and your money.
And this is true. Customers are feeling entitled to get a lot of value for almost nothing – just as we feel entitled to get their money for doing nothing at all in exchange. It’s not that their jerks. We’re all jerks.